FAQ.
Q1: Are your Abercrombie goods authentic?
A: Our merchandise is made based on the durable materials, professional craftsmanship and customized color-way, which is popular by the customer professional craftsmanship and customized color-way. We have an excellent reputation on the Internet for selling Brand merchandise, based on meeting the demands of customers as well as shortening the delivery time to ensure that we can deliver products directly. All our products come with original packing and accessories (tags, authentic cards, booklets, etc.). Meanwhile, being one of the largest sales dealers of Abercrombie, our all-time-large orders also enhance our competitive edges compared to others. This is where the secret of “100% genuine Abercrombie with scarcely low price” lies.
Tips: how to recognize the authentic goods. We strongly suggest you click
http://www.abercrombiefitch.uk.com/detail-description/
Q2: What can I do, if I cannot place an order successfully online?
A: There are two terms of payment on our website. If you can’t finish your payment, please try another one. Or you can choose another browser and try again. If you still can not finish your payment, please click the "contact us" to fill in the problem step by step. And send us some screenshots of your problem at filling page. Then our customer service would help you. Please ensure that you enter the correct billing address. The most common problems occur when customers fail to enter the full ‘Billing Address’, and also ensure that you enter the Card Holder Name correctly as this can also affect an order processing.
Q3: Is it safe to order on your website?
A: Yes. We guarantee that any purchase you make on our website will be 100% safe. Our web servers use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Netscape, and AOL's browser, so that only our site can read a buyer's personal information. Then your information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer. A third party may also be instructed to complete this transaction. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible. In addition, any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information to ensure your online shopping experience is as safe and secure enough.
Q4: How can I pay on the site?
A: Please choose your payment method that fits you best. You can select either "Visa" or "MasterCard", filling in your Credit Card information correctly and then clicking "Check Out" button to finish the payment process.
Q5: How long will it take to receive a refund from returned products?
A: Usually, it will take us at most 3 days to process it, and then goes into the charge of the banks. And it will still take some days for them to process it and then goes into your credit card. Because it's an international refund, please allow it no more than 1-2 weeks to credit your account.
Q6: Do you ship your merchandise worldwide?
A: Yes, we will send our merchandise worldwide by international expresses, and it usually takes us about one week to deliver an order.
Q7: How much will be charged for shipping?
A: We offer free shipping service worldwide and we'll give you a timely update with a tracking No. and a relevant tracking website as soon as your order is dispatched to you.
Q8: How can I check my order status?
A: When you place an order on our website, if your order is “processing”, our costumer service system will send you a confirmation automatically in 30mins.
Q9: What kind of currency do you accept?
A: At present, we accept GBP, EUR and USD. Normally, a default currency is available on our site. You can choose the currency you like at the top right of the website homepage.
Q10: If I have troubles when I am shopping, what should I do?
A: We accept Visa and Master card payment, if your card is invalid, please change another Internet browser and then try again. Or you can directly contact us to figure it out. First, please ensure that you enter the correct billing address. The most common problems occur when customers fail to enter the full ‘Billing Address’.
Last, please also ensure that you enter the Card Holder Name correctly (as seen on the card) as this can also affect an order processing.
Q11: If I encounter an order with none-processing status, will my money be taken?
A: No, we won’t take your money for your account if the order you placed is non-processing. When you place a successful order, normally your card issuing bank will send us the payment details, and then we can proceed with the order. On the contrary, a non-processing order produced is due to your payment failure. Please be advised that only processing order will be charged, and please make sure your order has gone through and being processed. Only processing order will be charged, please make sure your order has gone through. Further more, there is some situation that “Pending” status sometimes means valid because of the system doesn’t update at once, please go back to the website after finishing your order. Please do "contact us" ” to ask more details about your order are successful or not.
